Financial Ombudsman Service failed primary objectives
Victoria Hewson quoted in The Times
Victoria Hewson quoted in the i Newspaper
Victoria Hewson quoted in City AM
Victoria’s paper claims that the FOS is “unfit for purpose” as it has failed to fulfil its primary function of providing “fair and reasonable resolution of disputes at speed”.
Victoria said the FOS “is in danger of infantilising consumers, who are not expected to take responsibility for their decisions, and playing into the hands of claims management companies.”
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