Financial Ombudsman Service failed primary objectives
31 March 2021
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In the Media
In the Media
Victoria Hewson quoted in the i Newspaper
31 March 2021
Housing and Planning
Victoria Hewson quoted in City AM
City AM has reported new research by IEA Head of Regulatory Affairs Victoria Hewson on the Financial Ombudsman Service (FOS).
Victoria’s paper claims that the FOS is “unfit for purpose” as it has failed to fulfil its primary function of providing “fair and reasonable resolution of disputes at speed”.
Victoria said the FOS “is in danger of infantilising consumers, who are not expected to take responsibility for their decisions, and playing into the hands of claims management companies.”
Read the full article here.
Read the report here.
Victoria’s paper claims that the FOS is “unfit for purpose” as it has failed to fulfil its primary function of providing “fair and reasonable resolution of disputes at speed”.
Victoria said the FOS “is in danger of infantilising consumers, who are not expected to take responsibility for their decisions, and playing into the hands of claims management companies.”
Read the full article here.
Read the report here.
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