Following a recent study Ofgem has concluded that the current regulatory arrangements governing the retail energy market may not be fit for purpose in the long term given the significant technological changes already affecting the sector.  Programmes such as smart metering, half-hourly settlement and faster switching are already modernising the market, while technology advances including microgeneration, energy storage, electric vehicles and smart appliances will lead to new ways for consumers to engage with their energy supply.

How can future retail market design best unlock the full potential of innovation and competition?  How could the unbundling of functions from suppliers work in practice?  How can more seamless entry for innovative and disruptive propositions be enabled?  What alternative default arrangements for the disengaged will be required after the expiry of the default tariff cap.  How can vulnerable customers best be protected in a new market design?  Will energy become a service or will there be further commoditisation?  What will be the role of the tech giants as the market develops?

Speaker: Mary Starks, Executive Director, Consumer and Markets Directorate, Ofgem

Respondent: Natasha Hobday, Group Policy and Regulation Director, Shell Energy