Once again, a major mis-selling scandal has broken out, with 13 high street banks and credit card issuers facing a £1.3bn … Continue reading “There’s no point in a financial services Trip Advisor unless reputation matters”

Banks are embroiled in another “mis-selling” scandal, but we can be sure that customer behaviour won’t be affected. Few people … Continue reading “Customers have no incentive to punish mis-selling banks”